We are so excited to be offering a Drive-Thru Pickup Window to our patrons!
The window is located directly after our materials return slots. Please, return materials before the pick-up window.
Log into your library account and place your reserves at otsegolibrary.org and pick them up after you have been emailed that they are available. All you need is your library card number. Give us a call at (269)694-9690 if you are having trouble logging into your account. NO REQUESTS AT THE DRIVE UP WINDOW.
Please remember that the drive-thru has one way access. Do not pass other vehicles. For your safety we are not allowing walk-up or bicycle access – please remain in your vehicle.
Open window hours will be: Mon-Fri 10-6, Sat 10-3.
Because we do not know the volume of cars to expect at first, we request that you enter on Platt Street and pull up to the library’s marked drive thru pickup window (just beyond the drive thru book drop). Please do not block Dix Street waiting in line. Use the Platt Street entrance instead.
Library staff will be at the curbside window. There is a two-way intercom. Staff will request your library card number, please have this handy to read to them. They will not be collecting your physical card. If you do not have a library card, they will ask an identifying verification question to confirm your identity. Staff will checkout your holds to you, and deliver them through the window. Your items will be slid out the window to you in a bag inside a tub.
Items requested will be held for 7 days before being returned to the shelves. Fines may not be paid at the window. Please utilize the book drop for book returns. Staff will NOT take returned items at the window. Please call the library with any issues with your library card do not address library issues at the curbside window. The drive thru pickup is for drive thru pickup of holds ONLY. ABSOLUTELY NO WALK-UP or BICYCLE CHECKOUTS at the window, FOR YOUR SAFETY THE DRIVE-UP WINDOW IS FOR MOTOR VEHICLES ONLY and all patrons must remain inside of their vehicle.
Staff will only bring items to the window that are already on hold via the methods described above. Please do not pull up the window and then request your items.
Regular material limits and checkout rules, and fees for lost/damaged items apply.
We will also offer Interlibrary loan via curbside pickup when the Melcat service returns.
Enjoy the new Drive Thru Window Pickup Service at YOUR library!
