Materials Recovery Policy

Materials Recovery Policy (Approved June 17, 2013)
Patrons will be contacted by the library at the telephone numbers, email addresses, and home addresses listed on their library card. It is the patron’s responsibility to update this information as needed. The process for collecting overdue, lost, and or damaged materials is as follows:
 
14 days overdue: Patrons will receive a phone call or email from library staff.
 
30 days overdue: Patrons will receive a first notice in the mail from the library warning them at 75 days overdue they will be referred to a materials recovery service.
 
60 days overdue: Patrons will receive a second notice in the mail from the library warning them at 75 days overdue they will be referred to a materials recovery service.
 
75 days overdue: Patrons with a total of $50 in unreturned materials will be referred to a materials recovery service. Patrons will be assessed a recovery fee of $10 upon referral to a materials recovery service.
 
Payment Plan: Patrons may set up a payment plan with the library to avoid having their account sent to the materials recovery service. 10% of the beginning balance of the patrons’ bills must be paid each month. Patrons interested in a payment plan should contact the library for a Payment Plan Form.